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In the event you occur an issue which falls under our warranty within the first 2 years we have you covered. We provide life-time servicing on our pieces, After the 2 year mark if your piece needs a tune up, ship it to our NC facility and we will have it tuned up.
We are confident that you’ll love your Gunhild timepiece. Try it for 14 days and in the unlikely event that you want to return it, we offer a free return and a full refund*.
We are confident that you’ll love your Gunhild timepiece. Try it for 14 days and in the unlikely event that you want to return it, we offer a free return and a full refund*.
How it works. Plain and simple.
You can cancel the pre-order within 30 days of placing a pre-order.
From the day you receive your Gunhild Watch, you will have 14 days to try it. That means you can wear it within this time period, and in the unlikely case it doesn't meet your expectations send it back to us for free and we will issue a refund.
Watches that were purchased with discount codes are not eligible for a refund.
Delivery Mid-November.
Please pay attention to the Delivery date above under the "Order" or "pre-order button."
Currently we ship UPS, USPS, Fedex, and DHL if you are outside of the states. The shipping time generally via these services could range from 1-10 business days. So please keep this in mind when ordering your item as this is additional to the the completion of your piece.
When an order is shipped we provide you a tracking number.
International Customers
We offer free shipping to the World-wide however we do not offer free returns for international clients & we do not cover customs fees.
Customer is responsible for customs and import fees.
Returns
We are committed to provide you an excellent experience.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or purchases where discount codes are used.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Warranty and Servicing differs based on the collection purchased from us.
Warranty
For any of our watches we offer a 2 year warranty from date of purchase. Any sort of proof of purchase gives you full right to replacement parts or a replacement watch as long as it falls under warranty. Servicing is offered for a life-time. Customer must cover shipping charges to and from our North Carolina facility.
Servicing (After 2 years): $100 Money order or Check must be included with the shipment.
Damaged or Repair Issue (within 2 year period): Free, however shipping to our facility must be covered by customer.
After the 2 year period the customer must mail with their watch the following:
Infantry Collection: $35 money order for servicing/repair
Raider Collection:$75 money order for servicing/repair
Berserker Collection:$95 money order for servicing/repair
For Replacements or damage repair customer is expected to ship the product in secure packaging to:
Heimdalls Workshop
6833 Towbridge Rd, Fayetteville, NC 28306
Situations Not Included under Warranty
It does not apply to normal wear and tear or to abuse and excludes the watch case, crystal (glass), strap, bracelet and charging unit (if included). In the event of a defect or malfunction within the warranty period, your watch will be serviced under the limited warranty terms.
Disclaimer: The warranty does not apply to damage caused, in Gunhild's sole discretion, by tampering with or opening the watch case. Defects or damage resulting from repairs, tampering, or opening the watch case by anyone other than an Gunhild Authorized Service Facility will void the warranty.
Visit our FAQ or get in touch with our support team that is available M-F 10am-4pm EST USA Time.
