How long does it take to receive my watch?
It takes 45-60 days (Refer to the estimated delivery date under "Add to Cart" above for real-time estimates) to create the time piece and an extra 7-10 days to ship. If you are getting this watch for a special occasion we recommend leaving a 60 day safety-net as currently due to the pandemic inbound material delays as well as outbound shipping delays due to the current pandemic are rife.
Please keep these timings in mind as we are not a mass production operation, each time piece is worked on by hand and takes time to perfect and deliver. We ask of you to respect our integrity to the art so we can deliver to you what you paid for.
We reserve the right to refuse service to anyone. If you order from us and are not okay with the above said timelines and are verbally abusive to our staff or support we will issue a refund and you can go your way. Customer service is important to us but so is the integrity and honor of our staff and our work.
Regardless we have email support open at any time for you to reach out to us and check in on your order if you need updates. We will happily answer.
What does my order include?
Included in the order are the following:
Where do we source our wood?
We source our wood from United Kingdom and Ukraine, specifically called bog oak and leopard wood for select models.
How is the wood preserved?
We use coating from Osmo which is for protection of the wood and prevents any sort of damage caused by environment or aging. The wood is dried for 1.5-3 years prior to reaching our shop.
How does the warranty work?
Life time warranty included.
What is your refund policy?
If you are un-happy with the watch send it back to us for a full refund.
Don't like our product? Send it back and we'll offer you a refund, within 30 days of you receiving the item.