Our Warranty and Servicing differs based on the collection purchased from us.
For any of our wooden watches we offer a 2 year warranty from date of purchase. Any sort of proof of purchase gives you full right to replacement parts or a replacement watch as long as it does not come under the categories listed at the bottom of this page. Return labels will be provided for free.
Faering Diver Collection & Berserker Collection
These models are higher end and require speciality servicing and repair. For any damage or service requests the customer will be expected to cover shipping to and from our facility. If it is a damage or repair issue we will cover the costs of repair.
Servicing Guhild Faering Collection: $100 Money order or Check must be included with the shipment.
Servicing Berserker Collection: $250 Money order or Check must be included with shipment.
Damaged or Repair Issue: Free, however shipping to our facility must be covered by customer.
For Replacements or damage repair customer is expected to ship the product in secure packaging to:
6833 Towbridge Rd, Fayetteville, NC 28306
Situations Not Included under Warranty
It does not apply to normal wear and tear or to abuse and excludes the watch case, crystal (glass), strap, bracelet and charging unit (if included). In the event of a defect or malfunction within the warranty period, your watch will be serviced under the limited warranty terms.
Disclaimer: The warranty does not apply to damage caused, in Gunhild's sole discretion, by tampering with or opening the watch case. Defects or damage resulting from repairs, tampering, or opening the watch case by anyone other than an Gunhild Authorized Service Facility will void the warranty.