How long does it take to receive my watch?
It takes any-where from 2-3 weeks to create the time piece and an extra 7-10 days to ship. If you are getting this watch for a special occasion we recommend leaving a 45 day safety-net as currently due to the pandemic inbound material delays as well as outbound shipping delays due to the current pandemic are rife. We hope to improve these processing times in the future however these delays are currently not in our control.
What does my order include?
Included in the order are the following:
Where do we source our wood?
We source our wood from United Kingdom and Ukraine, specifically called bog oak and leopard wood for select models.
How does the warranty work?
If in any case your watch breaks down within 2 year of purchase, send us an email at CraftTeam@heimdallsworkshop.com with your order number. We will provide a return label, once we receive the watch we will send a replacement.
What is your refund policy?
If you are un-happy with the watch send it back to us for a full refund.
Don't like our product? Send it back and we'll offer you a refund, within 30 days of you receiving the item.