Help Center

It really depends on the model. We are currently taking Pre-orders on most of our collections. We urge you to pay attention to the delivery date estimation under the "Pre-order" button on the product page.

Read the "about section" on the product page or the delivery date estimation under the "ADD to CART"

When a Time-Piece is completed we ship via the following services: UPS, USPS, DHL, or Fedex. If you are in the countries that we allow free shipping to from our USA location we will send you your order via USPS or DHL.

Our Warranty and Servicing differs based on the collection purchased from us.

Warranty

For any of our watches we offer a 2 year warranty from date of purchase. Any sort of proof of purchase gives you full right to replacement parts or a replacement watch as long as it falls under warranty. Servicing is offered for a life-time. Customer must cover shipping charges to and from our North Carolina facility. For wooden watches we do not offer a full coverage of 2 years as wooden watches are not meant to be used in all situations and are primarily for aesthetics. All though we have re-enforced our wooden watches with steel the primary material is still wood.

Valhalla Bog Oak Set: This is a fully hand crafted from aged bog oak piece. This is more of an antique and not meant for daily wear and tear. The customer is responsible for paying a $300 fee for repair or replacement.

Servicing Guhild Faering Collection (AFTER 2 YEAR PERIOD): $100 Money order or Check must be included with the shipment.

Servicing Berserker Collection (AFTER 2 YEAR PERIOD): $150 Money order or Check must be included with shipment.

Damaged or Repair Issue: Free, however shipping to our facility must be covered by customer.

For Replacements or damage repair customer is expected to ship the product in secure packaging to:

Heimdalls Workshop

6833 Towbridge Rd, Fayetteville, NC 28306

Situations Not Included under Warranty 

It does not apply to normal wear and tear or to abuse and excludes the watch case, crystal (glass), strap, bracelet and charging unit (if included). In the event of a defect or malfunction within the warranty period, your watch will be serviced under the limited warranty terms.

Disclaimer: The warranty does not apply to damage caused, in Gunhild's sole discretion, by tampering with or opening the watch case. Defects or damage resulting from repairs, tampering, or opening the watch case by anyone other than an Gunhild Authorized Service Facility will void the warranty.

Automatic movements and timing

All though automatic movements are higher end and more sought out, they also have to be taken care of and managed more than quartz movements. We make sure to calibrate and adjust all our automatic watches prior to shipping. However it is not uncommon that the watch can run fast or slow due to impact and damage which throws off the balance. This can be easily adjusted by a local watch repair shop and is not covered by warranty.

If your watch starts to run really fast then there is a chance it has become demagnetized. In this case you can get it re-adjusted by a local watch shop. 

If you are into automatic watches like most folks are we recommend keeping on hand a "degausser" which you can find on amazon which keeps the movements demagnetized.

We are committed to provide you an excellent experience.

Heimdallsworkshop.com will accept returns or exchanges for full credit or refund of the watch’s purchase price, by the same method of payment that was used for the purchase, minus shipping & handling charges as apply. A request for a return or exchange must be made by phone or email within 14 days from when the product is received and under the following conditions:

All returns must be received in new, unworn, unsoiled, unused, unaltered condition as described in this general return/exchange policy:

A return authorization (ra) number must be written on the outside of the return package. Once you have received the ra number, the package must arrive at our office within ten days. Returns without an authorization number from heimdallsworkshop.com will not be accepted.

Holiday exception if your purchase was made between November 15 to December 24, you have until January 15.

All merchandise that is returned must be received in new, original, unsoiled and unused condition, along with all original manufacturer boxes, manuals, and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, soiled, scratched, sized or altered in any way will be denied credit or exchange with return shipping charges billed to the customer.

Watch bands, bracelets, and accessories are not returnable for exchange, refund and/or credit. Heimdallsworkshop.com reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Watches that are received by Heimdallsworkshop.com in a damaged or worn condition will be returned to the customer with the return shipping charge billed to the customer. *(see “what is your warranty & repairs policy?” below)

Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value.

When shipping a return, it is advised to use safe packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.

Please allow 14 business days for refunds to be processed and credited to your account.

You can always contact us for any return question at orders@heimdallsworkshop.com

All Center-pieces and kitchen decor items are FINAL sale. These items are completely hand-crafted and do not always match the pictures featured on our website due to being uniquely crafted. Final sales will occur during the 2021 holiday season.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We currently source the and make our in Switzerland, Germany, and Japan. Our assembly occurs in Ukraine & North Carolina, USA depending on the model you select. 

Any item in-where a coupon code is used is a FINAL SALE, we only make exceptions on this unless the item was damaged in-transit.

If there are any issues with final sale items then we will repair and service as long as it falls under warranty.

Delays can happen, when you pre-order or order with us we expect you to be subscribed to our email list and that you are receiving all relevant order updates.

We are not responsible if you are not keeping up to date with our emails and missing updates. We adhere to shipping dates as much as we can, however in the post/current covid world delays are rampant.

If by any chance a delay occurs we will send you an email. To make sure you are receiving emails from us subcribe to our list and make sure all our emails are going to your inbox. If you do not see them in inbox, check your spam/promo folders and move them to your inbox.